Privacy Policy for AstraSell

Last Updated: April 16, 2025

AstraSell, located at Avenue des Champs, Suite 500, Paris, France, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you purchase, download, or use AstraSell (“the Product”) or interact with our website and services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you purchase the Product or contact us, we may collect your name, email address, billing address, and payment details (processed securely by our third-party payment provider).

  • Usage Data: We may collect non-identifying information about how you interact with our website or Product, such as IP address, browser type, device information, and pages visited, using cookies or similar technologies.

  • Support Data: When you reach out to support@astrasell.com, we may collect information you provide, such as details about your issue or setup.

2. How We Use Your Information

We use your information to:

  • Process your purchase and deliver the Product download link.

  • Provide customer support and respond to inquiries.

  • Send you updates, such as Product improvements or Terms of Service changes.

  • Analyze website usage to improve our services (anonymized data only).

  • Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties, except as described in this policy.

3. Third-Party Services

  • Payment Processing: We use trusted third-party payment processors (e.g., Stripe, PayPal) to handle transactions. These providers have their own privacy policies, and we do not store your full payment details.

  • Hosting: The Product requires you to host it on a server of your choice. Any data you input into your store is managed by your hosting provider, not AstraSell.

  • Analytics: We may use tools like Google Analytics to collect anonymized usage data. You can opt out of cookies via your browser settings.

4. Cookies and Tracking

Our website uses cookies to enhance your experience, such as remembering your preferences or analyzing site traffic. You can disable cookies in your browser, but this may limit website functionality. We do not use cookies to collect personally identifiable information without your consent.

5. Data Storage and Security

Your personal information is stored securely on servers located in the European Union. We use industry-standard measures, such as encryption and access controls, to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy (e.g., to process your purchase or provide support). Billing and purchase data may be kept for up to 7 years to comply with tax and legal requirements. You may request deletion of your data by contacting us, subject to legal obligations.

7. Your Rights

Under EU data protection laws (GDPR), you have the right to:

  • Access, correct, or delete your personal information.

  • Restrict or object to our processing of your data.

  • Request data portability.

  • Withdraw consent for data processing (where applicable).

To exercise these rights, contact us at support@astrasell.com. We will respond within 30 days.

8. International Data Transfers

If you are outside the EU, your data may be transferred to our EU-based servers. We ensure any transfers comply with GDPR and other applicable laws, using safeguards like standard contractual clauses.

9. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website or sent via email. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

For questions, concerns, or to exercise your data rights, contact us at: AstraSell Avenue des Champs, Suite 500 Paris, France Email: support@astrasell.com

By using AstraSell or our services, you acknowledge that you have read and understood this Privacy Policy.