Refund Policy for AstraSell

Last Updated: April 16, 2025

AstraSell, located at Avenue des Champs, Suite 500, Paris, France, is committed to your satisfaction with our WooCommerce-based template (“the Product”). Our Refund Policy outlines the terms under which you may request a refund after purchasing the Product.

30-Day Money-Back Guarantee

We offer a 30-day risk-free trial for the Product. If you have installed the Product, launched your first store or sales funnel, and are not satisfied with its performance or functionality, you are eligible for a full refund. To qualify, you must:

  • Contact us at support@astrasell.com within 30 days from the date of purchase.

  • Provide details of your experience, including evidence of installation and use (e.g., store URL or screenshots).

Refunds will be processed within 7-10 business days after approval and returned to your original payment method.

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • Requests made after the 30-day period has expired.

  • The Product has not been installed or used (e.g., no store or funnel launched).

  • Issues arise from third-party hosting, plugins, or modifications not provided by AstraSell.

  • You change your mind without attempting to use the Product.

How to Request a Refund

To request a refund, email us at support@astrasell.com with:

  • Your order number or email used for purchase.

  • A brief explanation of why you are dissatisfied.

  • Evidence of installation and use (if applicable).

We will review your request and respond within 48 hours. If approved, your refund will be processed promptly.

Contact Information

For refund requests or questions about this policy, contact us at: AstraSell Avenue des Champs, Suite 500 Paris, France Email: support@astrasell.com

By purchasing AstraSell, you acknowledge that you have read and agree to this Refund Policy.